Can I opt not to transcribe voicemails from certain numbers, or to only transcribe voicemails from specific numbers? If you receive a voicemail in another language, it will be noted in the body of the message that the voicemail cannot be transcribed. Can Voice-to-Text transcribe messages in other languages? By breaking the message apart so that no single person is listening to the whole thing, our Premium Voice-to-Text service protects your privacy while maintaining very high accuracy rates. Ooma splits Premium plan messages into pieces before distributing to several different transcribers. Messages from our Basic plan will never be seen by a human, and are not saved to the computer used to transcribe them. Our Basic plan utilizes automated computer transcription, while our Premium plan offers human assisted transcription to give you the best transcriptions possible. Human assisted transcription is extremely accurate, averaging about 98%+ accuracy. Automated computer transcription can be hit or miss, averaging approximately 85% accuracy. Right now, there are two types of transcriptions available: automated computer transcription, and human assisted transcription. Voice transcription is still a budding technology. Select “transcription” in the drop-down menu as shown below
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